FAQ
SHIPPING TIME
Your piece is made to order and is ready to ship within 5-20 business days of placing your order. If you have a time-sensitive order, or have any questions at all please email me at kailee@rauwjewelry.com
All orders will ship with a tracking number which is emailed to you once your label is created, you will be able to follow along on your packages travels to you.
Once your package is picked up, parcels become the property of the courier. Rauw Jewelry is legally not responsible for lost or damaged goods.
DUTIES
Rauw Jewelry is not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon receipt. Refusal of packages does not result in a refund as the package will be considered abandoned by the courier.
If your shipping address is incorrect, this may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.
SALES
All sale items cannot be combined with discount codes.
All sales items cannot be applied to previous orders.
As I small business, I cannot offer refunds if a Sale code was not applied during your checkout. You will receive store credit in the amount of what the discount was going to be.
REFUND POLICY
If you feel that the piece you selected isn't the piece that you desire, I'm happy to exchange or return it for store credit on unworn pieces, except for the following: solid gold, personal engravings/ custom-made, made-to-order, and sale pieces (sales are final on all custom-made, solid gold, and sale pieces). Return or exchanges must be made within 10 business days of receiving your order.
As a small business, I'm not able to offer refunds at all and rauw jewelry is not responsible to refund your shipping costs, and duties or covering the cost of your return label and return duties.
As I small business, I cannot offer refunds if a Sale code was not applied during your checkout. You will receive store credit in the amount of what the discount was going to be.
Please find out your ring size before purchasing, I do not provide a shipping label to return and exchange your ring.
JEWELRY CARE
How to care for your 24k gold vermeil and plated jewelry: As vermeil jewelry is not solid gold, it is inevitable that your vermeil or plated piece will fade over time. But let's prolong this by taking care of your piece with the following:
Rule of thumb, your vermeil rings should be the last thing you put on when you leave your house and the first thing you take off when you're home.
- take off while showering, sleeping, and applying oils.
- to clean: lightly wash it with mild soap and water and pat to dry completely.
- store in the organic cotton pouch provided while you're not wearing your jewelry.
This extra love will help prolong the life of your 24k gold dipped jewelry.
Vermeil jewelry: the base metal is recycled silver, dipped in 3 microns of 24k gold.
Note: there is a small percentage of people that have a more acidic ph level in their body oils- unfortunately, vermeil jewelry dislikes this, and therefore the gold will breakdown faster than normal.
silver care: silver loves to be worn. wearing it as much as possible will prevent tarnishing. silver naturally tarnishes if you leave it on that jewelry dish in the bathroom unworn.... the tarnish will easily come off with a polishing cloth.