FAQ
SHIPPING TIME
Your piece is made to order and is ready to ship within 10-20 business days of placing your order. If you have a time-sensitive order, or have any questions at all please email me at kailee@rauwjewelry.com
All orders will be shipped with a tracking number.
SALES
All sale items cannot be combined with discount codes.
All sales items cannot be applied to previous orders.
As I small business, I cannot offer refunds if a Sale code was not applied during your checkout. You will receive store credit in the amount of what the discount was going to be.
REFUND POLICY
If you feel that the piece you selected isn't the piece that you desire, I'm happy to exchange or return it for store credit on unworn pieces, except for the following: solid gold, personal engravings/ custom-made, made-to-order, and sale pieces (sales are final on all custom-made, solid gold, and sale pieces). Return or exchanges must be made within 10 business days of receiving your order.
As a small business, I'm not able to offer refunds at all and rauw jewelry is not responsible to refund your shipping costs, and duties or covering the cost of your return label and return duties.
As I small business, I cannot offer refunds if a Sale code was not applied during your checkout. You will receive store credit in the amount of what the discount was going to be.
Please find out your ring size before purchasing, I do not provide a shipping label to return and exchange your ring.
JEWELRY CARE
How to care for your 24k gold vermeil and plated jewelry: As vermeil jewelry is not solid gold, it is inevitable that your vermeil or plated piece will fade over time. But let's prolong this by taking care of your piece with the following:
Rule of thumb, your vermeil rings should be the last thing you put on when you leave your house and the first thing you take off when you're home.
- take off while showering, sleeping, and applying oils.
- to clean: lightly wash it with mild soap and water and pat to dry completely.
- store in the organic cotton pouch provided while you're not wearing your jewelry.
This extra love will help prolong the life of your 24k gold dipped jewelry.
Vermeil jewelry: the base metal is recycled silver, dipped in 3 microns of 24k gold.
Note: there is a small percentage of people that have a more acidic ph level in their body oils- unfortunately, vermeil jewelry dislikes this, and therefore the gold will breakdown faster than normal.
silver care: silver loves to be worn. wearing it as much as possible will prevent tarnishing. silver naturally tarnishes if you leave it on that jewelry dish in the bathroom unworn.... the tarnish will easily come off with a polishing cloth.